Frequently Asked Questions

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Please reach out to us at info@crystalbayrentals.com if you cannot find an answer to your question.

Do you allow pets?

Yes! We are happy to accomodate your furry friends. We limit 2 pets per stay, but can be flexible if need be.

What is your pet fee?

Our pet fee is $75-95 per stay.

What is your cancellation policy?

Full refund for cancellations made within 48 hours of booking, if the check-in date is at least 14 days away. 50% refund for cancellations made at least 7 days before check-in. No refunds for cancellations made within 7 days of check-in.

Do you require a deposit?

Yes! 50% deposit is required at the time of your booking. We also require a $500 damage deposit that is to be paid prior to check-in, and is refunded within 10 days of check-out.

Can you accomodate early check in or late check out?

Absolutely! We always do our best to accomodate our guests. We request that all guests give at least 24 hours notice should they require a change to check in/check out. If you know far in advanced, even better! The more notice the better.

How do we treat the hot tub or pool?

Any property that has a hot tub or a pool will have a guide in the house on care instructions. We provide all necessary cleaning chemicals and supplies.

What do we do if we have a question while we are at our rental?

Feel free to call or text us at any time. We live locally and are available to help or answer questions should they come up.

How do we book?

Please fill out the contact form online. We will contact you back within 48 hours to discuss availability and pricing. Once we have agreed on dates and pricing, we will send a rental contract. Rental contracts, booking deposits, and proof of identification is required within 48 hours of booking. Dates are first come, first serve. If you know what you want, then do not hesitate to book!

What house hold supplies do you provide?

We provide the essentials. Not all properties carry the same items, so if you are looking for something specific, please reach out! These essentials included in most properties include- tea, coffee, sugar, coffee filters, cooking oil, salt & pepper, ice trays, shampoo, conditioner, body wash, hand soap, garbage bags etc.

What kind of coffee machine do you provide?

All properties have a standard drip coffee machine.

Can you recommend local restaurants and attractions?

Yes! We have great recommendations for local restaurants, shops and attractions in a Guidebook at each property. If you would like the information ahead of time, we would be happy to forward it your way.

What methods of payment for you accept?

We accept cash, credit card (3% surcharge), cheque or E-transfer.

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